Monday, November 16, 2020
Wireless headsets aren't playing nice with Xbox Series X and Xbox Series S for some, with crackling audio and connectivity issues reported.
Microsoft launched its new Xbox Series X and Xbox Series S consoles last week, with shared foundations with Xbox One ensuring a generally smooth transition. It couples with Microsoft's promise of full backward compatibility, including the ability to bring forward past Xbox accessories like controllers, headsets, and chargers to the newest systems. But we're also seeing some Xbox Series X and Xbox Series S owners report wireless headset issues, from audio distortion to poor connectivity.
The issues have surfaced across various forums from users with headsets that use the Xbox Wireless protocol for cable-free connectivity. The problems appear to impact some of the best Xbox Series X and Xbox Series S headsets on the market, including the Turtle Beach Stealth 600 and Stealth 700, alongside the SteelSeries Arctis 9X.
Cracking audio, with general stutters and distortion, appears to be one of the primary issues affecting headsets. These problems reportedly remain following firmware updates to both the headset and controller, although we've been unable to recreate them as of publication. But amid the discussions on Reddit and Twitter, some have found success by using an older Xbox One controller with their console, eliminating audio hiccups.
Several reports also headset connectivity issues when using the new Xbox controller bundled with Xbox Series X and Xbox Series S. Top issues include the controller failing to register inputs with the headset connected, and headsets automatically powering on the console but leaving the controller unresponsive until the system is unplugged.
Arctis 9x sound issues on Xbox Series X from r/steelseries
Stealth 600 Gen 2 issues on Xbox Series X. from r/TurtleBeach
It's once again worth stressing that these reported issues aren't guaranteed, and we've been unable to replicate them with Xbox Wireless-enabled headsets like the Turtle Beach Stealth 700 and Corsair HS75 XB. But it appears that many remain impacted, indicating an issue lies with the wireless connectivity used across these headsets and controllers.
If you're experiencing these issues, make sure to let us know in the comments. We recommend visiting your manufacturer online to update with the latest available firmware while updating your Xbox controller via the on-device settings app.
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