'What the Hell Happened to Skype?!' asks Rainn Wilson

Skype's name doesn't hold the power that it used to.

What you need to know

• A video from The Late Late Show with James Corden playfully mocks Skype.
• The video has a fake team of Skype staff to discuss why the app hasn't done better recently.
• Skype has lost significant ground to Zoom and other apps during the pandemic in the eyes of the public.

While more people are at home than ever, Microsoft's Skype hasn't become the de facto way that people communicate over the web. A new video from The Late Late Show with James Corden sarcastically asks, "What the Hell Happened to Skype?!"

The sketch has a group of fake Skype staff members jumping on a video call to discuss how the app lost out to services like Zoom. Rainn Wilson plays the role of Skype CEO, and Anthony Ramos plays Skype employee "Trevor."

At one point in the video, the faux Skype group tries to come up with ways to make Skype better than Zoom. Funnily enough, they actually list several features that Skype already has, including custom backgrounds, recording calls, and chatting with text.

Of course, having the mentioned features doesn't take away from the point of the video. If anything, it strengthens it because it means that Microsoft hasn't done a good job sharing Skype's features with general users.