Friday, September 11, 2020
Surface Duo users on Verizon are running into issues with SMS messaging, though there's a fix.
What you need to know
- The Surface Duo is having issues with SMS messaging on Verizon.
- Several people have experienced issues with SMS messaging, even though voice and data work well.
- The solution is to ask Verizon to turn on CDMA-less for your account.
Microsoft's Surface Duo launched this week, and people trying to use the device on Verizon's network are running into issues with SMS messaging. According to several people in a thread on the Surface Duo subreddit, the Surface Duo fails to register a phone number for RCS messaging and cannot receive SMS messages. Luckily, there is a simple solution to this issue, switching to CDMA-less for your Surface Duo.
To switch your account to CDMA-less, you need to contact Verizon support. According to people in the thread, you can do this by either calling Verizon or using the company's online chat tool. Once switched, the fix works immediately. Multiple people within the thread said that they were up and running within minutes.
Verizon has a handy page with three ways to contact the company. You can chat with someone online, call Verizon, or schedule a callback from the company.
It's unfortunate that people on Verizon need to do anything extra to get the Surface Duo to work with their carrier, but at least there's a simple fix for the issue.
Order today
Microsoft Surface Duo
From $1,400 at Microsoft From $1,400 at Best Buy From $1,400 at AT&T
Two screens are better than one
Microsoft delves into the future of foldables with an ambitious dual-screen device, featuring two ultra-thin 5.6-inch AMOLED displays bound by a 360-degree hinge. This pocketable inking-enabled Android smartphone marks the latest in the Surface lineup, geared for mobile productivity.
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